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FREQUENTLY ASKED QUESTIONS

  • How do I start service?
    1. Call/email to discuss your cleaning needs. 2. We would agree on an appointment date and time. 3. You must fill out our online booking form to reserve your slot. 4. We will email an appointment confirmation to confirm your slot. P.S. Your appointment is not confirmed until we receive your booking form. You may lose your slot and we would have to find another appointment slot if another client reserves it first.
  • How do I get on the waitlist?
    If we are booked out and you would like us to call you for any last minute cancellations or openings, simply fill out our booking form and we will reach out when we have an opening.
  • Can I tip my cleaner?
    At Simply Clean, we believe that tipping is not necessary as our prices already include the cost of labor. However, if you feel that your cleaner has done an exceptional job, you are welcome to show your appreciation through a gratuity. Any tip would go directly to your cleaner and would be greatly appreciated. At Simply Clean, our main focus is to provide you with exceptional service, and your satisfaction is our top priority.
  • Are you okay with my dog/cat roaming around?
    Yew, we love pets! As long as they do not distract our cleaners, we are okay with them being out and about.
  • Do I need to provide any supplies?
    No, we provide everything. Unless you use a specific product for something, please let us know and we will be happy to use it instead.
  • Can I gift a cleaning service?
    Yes! You can CLICK HERE to purchase an eGift Card. We also have physical Gift Certificate we can deliver to you.
  • Why do you need my credit card information?
    There are a few reasons we need to have your credit card on file. 1. To secure/reserve your appointment, we require your credit card information. This ensures that you have booked us and have reserved us for that specific timeslot. 2. For the cancelation policy, if for some reason the cancelation policy is enacted, we know that we already have your information. 3. To process your cleaning fee the morning of your appointment. Please note, Simply Clean with Linda will never run your card for any other reason other than the ones listed above.

Lock Out Policy 

If we are unable to access the home upon arrival, turned away at the door, or appointment canceled the same day, a fee equal to the full-service price will be charged to the card on file. 

POLICIES

Cancellation Policy

Please note that if service is cancelled with less than 48 hours notice, a cancellation fee equal to half the service price will be charged to the credit card on file.

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