Frequently Asked Questions

Yes, you can absolutely gift a cleaning! It’s a perfect gift for birthdays, Mother’s Day, Father’s Day, new parents, holidays, or any special occasion. Simply purchase the gift cleaning through our link and send it to the recipient. When they are ready, they can call us to book their service, and we will apply the credit to their booking. It’s that easy!

Getting started is easy! You can use our instant quote form to select the cleaning package you are interested in and receive a quote based on your service needs. If you accept the price, you can continue through the form to complete your booking information and choose the appointment date and time that works best for you. Once your booking form is submitted, we will review and confirm your appointment. Your appointment is not officially secured until the booking form has been completed and your appointment has been confirmed by our team. Your information will be saved for future bookings, so you only need to complete the full booking process once. After that, you can simply call, text, or email us whenever you would like to schedule another cleaning.

Yes, absolutely! Tips are never required or expected, but they are always appreciated by our cleaning technicians. For your convenience, we have a tipping form tab on our website where you can leave a tip at any time. If you feel your cleaning technician did a great job and would like to show appreciation, you are welcome to do so through the tipping form.

Yes! We are pet friendly, so your dog or cat may roam freely as long as they are friendly, non-aggressive, and not distracting our team or interfering with the cleaning. If a pet becomes aggressive, causes chaos, or prevents us from completing the service safely and efficiently, we may ask that they be placed in a separate room or secured during the cleaning.

No, you do not need to provide supplies. When you hire Simply Clean with Linda, our team arrives fully stocked and ready to clean your home. We bring the products and tools needed for your service, including surface cleaning products, bathroom and kitchen cleaning supplies, and everything needed to clean your floors. Most of the products we use are eco-friendly, and we always do our best to choose safe and effective options for your home. The only time you may need to provide a product is if you prefer a specific cleaner for a certain surface or material in your home. Please note that we do limit the use of bleach for the health and safety of our team. Bleach requests are reviewed on a case-by-case basis.

We require a credit card on file because we are a credit card-only business and do not accept cash, checks, or other forms of payment. Your card is charged on the morning of your scheduled appointment. It may also be used if a cancellation policy violation occurs, as outlined on our website. Your card information is only used for scheduled service payments and applicable policy-related charges.

No, you do not need to be home as long as we have safe and clear access to the property. Many of our clients provide a door code, garage code, lockbox, hidden key location, or other access instructions. Please make sure access information is provided before your appointment so our team can enter the home and begin service on time.

If your home requires more time than originally booked, our team will complete as much as possible within the scheduled time or approved service package. If additional time is needed, we will contact you for approval before continuing. Additional time is never added without client approval.

For the safety of our team and our clients, there are certain items and situations we do not clean. We do not clean hazardous materials, bodily fluids, animal waste, pest infestations, heavy mold, hoarding conditions, or areas that are unsafe to access. We also do not move heavy furniture or appliances, climb high ladders, or clean anything that may put our technicians at risk. If you are unsure whether something can be cleaned, please ask us before your appointment.

We may move small, lightweight items when it is safe to do so. For safety reasons, we do not move heavy furniture, large appliances, fragile items, electronics, or anything that could cause damage or injury. If you would like an area cleaned behind or underneath a large item, please move it before our team arrives.

Yes, we can change bed linens if this service is included in your cleaning or requested ahead of time. Please leave the clean sheets out on the bed so our team knows which linens to use. We do not wash laundry unless laundry service has been specifically discussed and approved.

Dishes, laundry, and organizing are not automatically included in every cleaning service. Light tidying may be included depending on the service booked, but larger organizing projects, laundry, or dishes must be discussed and approved ahead of time. These tasks may require additional time or a customized cleaning appointment.

Your satisfaction matters to us. If something was missed or you have a concern about your cleaning, please contact us as soon as possible so we can review the issue. We ask that clients reach out within 24 hours of the completed service whenever possible. This allows us to properly address the concern while the cleaning is still fresh.

We always do our best to treat your home with care. If something is accidentally damaged during service, please notify us as soon as possible so we can review the situation. We also ask clients to secure fragile, valuable, sentimental, or irreplaceable items before their appointment. If an item is already loose, broken, unstable, or delicate, please let us know ahead of time.

Yes, Simply Clean with Linda is insured. We take professionalism, safety, and trust seriously when caring for your home.

We do our best to provide consistency for recurring clients whenever possible. However, we cannot guarantee the same cleaning technician for every appointment due to scheduling, time off, illness, staffing changes, or availability. No matter who is assigned, our goal is to provide the same level of quality and care each time.

Recurring cleanings can be scheduled weekly, biweekly, or on another approved schedule based on availability. Once your initial booking process is complete and your information is saved, scheduling future cleanings is simple. You can call, text, or email us whenever you would like to get on the schedule.

Yes, you can request to pause, skip, or reschedule your recurring cleaning. Please contact us as early as possible so we can adjust the schedule. Cancellation or rescheduling policies may apply depending on how much notice is provided.

We do our best to arrive as close to your scheduled time as possible. Because cleaning appointments can vary depending on home condition, traffic, weather, and previous appointments, arrival times may occasionally shift. If there are any major delays, we will do our best to communicate with you.

We do our best to use safe and effective products in your home, and most of our products are eco-friendly. If you have a specific product preference, allergy, sensitivity, or surface concern, please let us know before your appointment. You may provide a preferred product if there is something specific you would like used in your home.

To help our team clean as efficiently as possible, we recommend picking up personal items, clothing, dishes, toys, paperwork, and general clutter before we arrive. The less time our team spends moving items out of the way, the more time we can spend actually cleaning your home. If there are specific areas you would like us to focus on, feel free to let us know before your appointment.

We serve Concord, Charlotte, Salisbury, Kannapolis, Harrisburg, Mint Hill, Matthews, Lake Norman, Locust, Midland, and nearby communities.

Yes, Simply Clean with Linda provides house cleaning services in Charlotte and surrounding areas, including recurring cleaning, deep cleaning, turnover cleaning, and priority cleaning.

Yes, we serve Concord homeowners with residential cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning options.